Job description
To execute, monitor, and maintain business applications to ensure
system availability, business continuity, and smooth operations.
Key responsibilities
1. Assist in interpreting console messages from system software or
application programs and reports them promptly to concerned staff and
first line support to ensure maximum applications availability.
2. Ensure users and management updates with production problems.
3. Assist in executing scheduled and ad-hoc operations jobs,
activities as stated in the daily/weekly/monthly job schedules and
according to the jobs working instructions and operational manual to
maintain business applications continuity.
4. Assist in maintaining daily job schedules and report to shift leader for the work process.
5. Execute ongoing operations activities and analyze performance to identify problems.
6. Fulfill administrative requirements as assigned.
7. Assist in running and monitoring the BC (Bill Cycle) activities
and escalate to the first line support if there are any errors or
performance problems and issue a BC status report after BC completion.
8. Perform bill cycle audit at the printing facility site to ensure that the bill cycle is delivered to the customer on time.
9. Run and monitor the Rating & Roaming cycle and escalate to
the applications support if there are any errors or performance problems
according to agreed SLA.
10. Ensure all assigned trouble tickets (TTs) are solved within their relevant SLAs.
Qualifications
- University degree in Computer Engineering or Science or equivalent degree
- Minimum 2 to 4 years experience
- Very Good Computer skills, Advanced MS excel is required
- Very Good in Arabic & English (Reading, Writing & Oral)
- Strong interpersonal and negotiations skills
- Ability to work in shift duties
- Very Good communication Skills
- Good Knowledge in UNIX Operating System
- Good Knowledge in Oracle SQL and/or PL-SQL
To Apply
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