Job description
Operate and Mange Etisalat outlet, exceeding the sales and
profitability of Etisalat Misr retail by accomplishing sales goals and
targets. Manage the end to end branch activities of selling, collection
and customer care. Manages the Sales Team to contribute the growth of
the company market share.
Key responsibilities
1. Set and develop sales plans to achieve store Sales Target, net activation 100% (Quantitative).
2. Monitor and maintain daily, monthly, quarterly and annual achievements to ensure year over year Growth 10%.
3. Monitor and enhance the year over year average revenue per user Growth.
4. Present and explain the plan sales target to all staff.
5. Deliver world class customer experience & Improve customer service, productivity and quality.
6. Ensure the high level quality and accuracy of service & sales provided (Qualitative).
7. Ensure High Product & Service knowledge among staff.
8. Handling escalated customer inquires and complaints.
9. Meet the Store look and feel standards.
10. Adhere to the company policy and procedures.
11. Stock level handling (optimum stock, physical count & hand over).
12. Analyzes and appraises the effectiveness of sales methods, and results.
13. Contributes in forecasting and planning with the Retail Regional Manager.
14. Recommends the store sales staff promotions and appraisals.
15. Recommends salary increase for sales staff in the Outlet.
16. Monitor the Floor Management according to the Outlet Design Concept.
17. Coordinate with the training department for training needed.
18. Motivate sales staff to exceed Retail Sales Dept. objectives and KPI.
19. Manage costs and overheads, and all factors affecting the profitable performance of the outlet.
20. Manage health and safety, security, and emergency systems,
capabilities and staff and customer awareness, according to company
policy and relevant law.
Qualifications
- University Degree
- Minimum 5 years of Experience in retail industry (GSM recommended)
- Area of experience: Sales
- Very Good in English (Reading, Writing & Oral)
- Excellent communication skills
- Time & stress management
- Managerial skills
- Very good computer skills & Familiarity with IT systems and sales related application
To apply
Please fill this online form
